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Privacy Policy

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Last updated: October 2025

 

 

1. Introduction

 

Welcome to Rutland Concierge. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store information when you visit our website or use our services.

 

By using this site or providing your information, you agree to the terms of this Privacy Policy.

 

 

2. Who We Are

 

Rutland Concierge provides home, garden, kitchen, and lifestyle support services across Rutland and the surrounding areas.

 

 

 

3. Information We Collect

 

We may collect and store the following personal information:

 

  • Name, email address, and phone number

  • Address (for bookings or visits)

  • Details of enquiries, messages, or bookings

  • Optional information you choose to share (e.g. preferences or accessibility needs)

 

Wix may also automatically collect technical information such as your IP address, browser type, and browsing behaviour using cookies and similar technologies.

 

 

4. How We Use Your Information

 

We use your information to:

 

  • Respond to enquiries and manage bookings

  • Provide and improve our services

  • Send appointment confirmations and updates

  • Comply with legal obligations and record-keeping requirements

 

We will never sell or rent your personal information to third parties.

 

 

5. Cookies & Analytics

 

Our website is hosted on Wix.com, which uses cookies to ensure the site functions properly and to analyse website traffic.

You can adjust your cookie preferences through your browser settings.

For more information, see Wix’s Cookie Policy.

 

 

6. How We Store and Protect Your Data

 

Your personal information is securely stored through Wix’s data hosting platform.

Wix stores data on secure servers behind a firewall and complies with UK and EU data protection standards.

We only keep your data for as long as necessary to deliver our services or meet legal obligations.

 

 

7. Your Rights

 

Under UK data protection law, you have the right to:

 

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for communications at any time

 

To exercise any of these rights, please email us at hello@rutlandconcierge.co.uk.

 

 

8. Third-Party Services

 

Our website may contain links to other websites (for example, social media or booking tools). We are not responsible for the privacy practices or content of those external sites.

 

 

9. Updates to This Policy

 

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will appear on this page, and the “Last updated” date will be revised accordingly.

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